For more than 7 years we have shipped our products from Spain all over the world. The shipping costs depend on the size of your order and the address of destination.
As a general rule, the packages are sent between 24/48 hours after receipt of the payment through Correos with tracking number and delivery with signature.
We will provide you with a link so you can track your order online.
Shipping costs include handling and packaging costs, as well as postal expenses. We advise you to group all your items in the same order as we do combined shipments. The packing of all the products are provided with foam, air bubbles and in general hard cardboard so that they travel until their delivery as protected as possible. The boxes are large and your items will be well protected.
We put a lot of effort in offering products of the highest quality, we commit ourselves with you to offer you the best quality, guarantee and professional finishes. If you receive the order with any sample of blow, packaging breakage, humidity or any manipulation symptom, notify us through our contact form https://factorymodels3d.com/contact us or by phone at 601 197 565 since the shipments are insured.
If the order presents any damage caused by transport or is incomplete notify us within a maximum period of 48 hours after receiving the package. If, for any reason, you are not satisfied with the products purchased you have a period of 15 calendar days from the date of delivery of order to return it.
Prepare your product for the return:
Pack the product as much as possible as received, so that it does not suffer damage during transportation.
Send your package to the following address:
C / Duque Carlos de Borja 6/3 Gandia Valencia 46701 Spain
The shipping costs derived from the return to our facilities are paid by the customer.
When Factory 3D Models receives your package:
Once the goods have been received and after checking the status of the same, the amount will be refunded by bank transfer, card or Paypal (depending on the payment method you choose during the purchase). Under no circumstances will refunds be accepted against reimbursement.